Returns & Exchanges

At Ajfan Store, we strive to ensure the highest quality of our premium dates, nuts, and delicacies. If you receive a product that is damaged or incorrect, our hassle-free return policy ensures a swift resolution within 7 days of delivery.

1

Initiate Request

Contact our customer support team via email or WhatsApp within 48 hours of receiving your order to report any quality issues or discrepancies.

2

Provide Documentation

Submit clear photographs of the product, the packaging, and the original invoice to help our team verify the condition of the items.

3

Verification Process

Our quality assurance team will review your request to ensure it meets our food safety and return criteria for a replacement or refund.

4

Resolution

Once approved, we will arrange for a pickup of the original item and process your full refund or dispatch a fresh replacement immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing